ALEJANDRO gave us really a good treatment. He served us well at breakfast and was always helpfull immediately. ALEJANDRO was very special for us and kind. I once asked for some more BANANA-BREAD and he remembered the next day that we liked the banana-bread. He gave us back some more banana-bread. ALEJANDRO gave us everything we wanted and filled our coffee more then once. A big THANKS to him and his crew. U were amazing and did a really superjob in helping and serving. You served always with a big smile and were always friendly, kind and helpfull. Thank you for our amazing Holliday!super!we will come back for sure! keep up the good work! thanks thanks thanks Stijn and Eveline
Just left a review, and somehow- brain fog?- failed to mention the most excellent cuisine served in the restaurant, but more importantly- a Big shout out to the serving staff. Great service and most excellent food. Thank you!
Every single staff member of Costa Sur treated us like we were the only people there. Always attentive and helpful. From being greeted graciously by Juan Quintero, on arrival, to bell hop Adrian, who is a joy to talk to; to the friendly, smiling Jose at check-in, another wonderful human,! and our lovely maid Rita, and Francisco at the bar. Also must mention Nancy Escandon who was so very helpful with reservation questions. We have never experienced such this level of service in all our travels. The rooms are great, but the staff makes us want to return. Thank you all.
Veronica Villa helps arrange our time at Costa Sur. She is professional, responsive and always takes care of us. Veronica is an asset to Costa Sur. Fernando and Arturo always remember us and are very attentive. They are the best!
Restaurant services, Moises, Carlos, and Enrique take care of business. The waiters and bartenders, Rafael, Ruel, Ernesto, Reynaldo, Osvaldo, Juan, Fabricio and others are all over the top! Okimi is attentive and fun, he always has a smile on his face. My husband introduced Cost Sur to his grandson on his 21st birthday. He is now 36 years old and comes to join us every year.
Juan and Adrian always greet you with a welcoming smile. It amazes me how they always remember our names.
Our maid, Martha is absolutely the best. She is a breath of fresh air and made our room sparkle with her hard work and personality.
I loved everything about Costa Sur Resort and Spa. The first person I met upon arrival was Adrian, the bell hop, who gave me a warm greeting and welcome and had my luggage upstairs within minutes after arrival. The welcoming staff at check-in were also very courteous and explained various hotel procedures to me, such as the towel card and welcome drink. The welcome drink was such a lovely gesture and much appreciated. All of the pool and restaurant staff went out of their way to make sure we had a wonderful trip. Adrian, the bell hop was the last person I said goodbye to and his gracious smile sent us on our way with plans to return soon.
I want to thank all of the staff for a very relaxing and wonderful visit! There are a few people to mention. From the minute we arrived Juan Quintero helped with all of out needs throughout the visit. Other staff to mention are Moises, Juan, Rafael, Raul, Osvaldo, Okimy, and Fabricio. So many more including Martha who made our room shine! This is our home away from home and all of our friends always make sure that our visits are too short! See you all again in March!
Thanks for the wonderful week at Costa Sur, the staff is awesome and the food is delicious. Thanks to Antonio P for the great security.
SUPER AGRADABLE, ME LA PASE MUY BIEN CON MI ESPOSA
The resort is Mexican style and that what we love as well as the amazing view from the 11th floor. Lots of whales to see this year. The real treasures at this resort are the amazing staff. We were greeted at the taxi by Juan Quintero. He has lots of knowledge of the area and is happy to help you in any way you want. Fior kept our room clean and added extras flowers to our room. So nice for us. Our representative, Veronica helps us with email questions before and after our trip. Amazing staff. 5 ⭐️ ⭐️⭐️⭐️⭐️
My first time in Puerto Vallarta Costa Sur Resort the entire staff was great, professional, and friendly, food was the best. I have been to many hotels/resorts and the staff and food are what truly make the difference.
Nos gusto mucho el lugar. Los trabajadores muy amables
Overall we had a great stay! Pros: the staff are amazing people!! We loved all the staff members. The food was great and reasonably priced, so that was great. Location was lovely, and we always were able to catch a cab to get around. Cons: upon arrival, there was quite a number of globs of hair in the room and bathroom which was gross. Also, there were stains and goop on the bathroom walls.... the walls could use a wipe. We had a lot of noise from the hallway coming in, but it didn't disturb us during the night, so that was okay. I had to ask for a wash clothe several times... but eventually one was provided. So that was okay too. ------ Like i said though, we had a great time overall.
Disfrutamos nuestro tiempo en Costa Sur. Muy ambles y atentos Alejandro, Ernesto, Raúl. Todos los empleos nos dieron toda la atención y ayuda. El masaje fue maravilloso. La comida y bebidas muy rico. Ojalá y regresemos un día. Muy bien servicio en total.
Todo el personal super amable, el hotel muy limpio, muy recomendable
Excelente servicio Muy atentos Raúl Ernesto Alex
Excelente servicio de Raul, siempre estuvo atento de que no nos faltaran comidas y bebidas Los camastros de la playa requieren mantenimiento
Un lugar para descansar, me encanta la atención y amabilidad de todos los asociados, muchas gracias es enpecial a Carlos, Raul, Osvaldo, Fabricio, Gabriela y a todos mil gracias!!!!!
Es la 2a vez que los visito, tienen un excele te servicio, le agradezco muchísimo a Osvaldo, Enrique, Reynaldo, Gabriela, Fabricio, Marco, Andrea, Alejandro, Alexander, a todos mil gracias por su excelente atención !!!
Hola ..tube el gusto de hospedarme por segunda ves.. Muy exelente servicio. .el empleado Alejandro muy amable y servicial.. saludos
Las camas de las habitaciones fueron excelentes para el descanso al igual que las propias habitaciones fueron muy cómodas y amplias, el detalle del rompeolas permite disfrutar del mar sin temer a la intensa marea lo cual a mi y mi familia nos encantó, sin embargo la experiencia total del restaurante no nos dejó satisfechos.
The photos will show you what the resort looks like, but the true pleasure of staying here are the employees. From the start, Juan Quintero greets you with a smile and helps with your bags, cold water and provides helpful information. Martha took excellent care of the room and was so kind and respectful. Fernando the manager gave personalized attention, even on his day off. In the restaurant and bar you are treated like royalty by Ernesto the waiter, Juan and Fabricio the bartenders. You will always remember how someone made you feel and these folks made my stay at Costa Sur one of the best I’ve ever had. Can’t wait to come back!
Great rest and holiday
Thanks Costa Sur for your efforts towards our resting holiday. Although, this time of the year is very busy, staff made all the efforts to help us to enjoy our holiday. Luis attention at the beach is outstanding and deserves a congratulation. Front desk staff is world-class taking care of those details we were expecting from a well stablished hotel in Puerto Vallarta. This brings us into some details regarding noise that could be taken care in the future. The HVAC is noisy making sleep difficult at times. Please keep adults-only pool heated in this time of the year !