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Tullfritt USA: 1844 670 4549
Tullfritt MEX: 01800 504 7090
Resdag
Adults
Children 0 - 11

Recensioner

4.8 / 5
447 Recensioner
5 / 5
Francisco Cruz
17 mars 2021
ESTANCIA EN EL HOTEL

ME ENCANTO LA ALBERCA CON AGUA SIEMPRE CALIENTE, BUEN SERVICIO, SI LO RECOMENDARIA

5 / 5
Rogelio Vega
27 februari 2021
Maravillosa estancia!

Personal muy amable y atento. Instalaciones limpias y bien cuidadas. Excelente vista al mar. Alberca verdaderamente climatizada. Con todas las medidas de seguridad e higiene COVID.

5 / 5
Roberto Gonzalez
08 februari 2021
ALEJANDRO PEREZ

Excelente lugar, excelente servicio, una vista increíble. La alberca con una temperatura ideal y una playa muy bonita. Volvería sin pensarlo.

4 / 5
Canuto Mercado
02 december 2020
Observaciones sobre la estancia.

Hemos elegido este hotel en los últimos años por su hermosa vista y playa, por la alberca climatizada, pero esta ocasión estuvieron frías ambas albercas, tampoco me agradó que me vendieran forzosamente un kit de cubrebocas y gel, ya que nosotros traíamos de mejor calidad tanto cubrebocas, gel antivacterial, alcohol y desinfectantes para la habitación y aún cuando le hicimos saber ésto el Recepcionista no lo tomó en cuenta y nos dijo que era obligatorio pagar dicho kit, por lo demás, conformes con el hotel, gracias.

5 / 5
Jeffrey Gelinas
17 oktober 2020
This made 2020 so much better

We had a fantastic vacation! The resort staff was amazing, the views were breathtaking, great food, and pools. The ocean out front was so warm! This made our 2020 bearable! Thanks so much Costa Sur Staff. Please make surveys in English too because I can’t understand it. Thanks again

5 / 5
Jeffrey Gelinas
17 oktober 2020
This survey is in Spanish. I can’t understand it

We had a fantastic week at Costa Sur! The staff was amazing, the views were breathtaking, food was great! I just wish this survey was in English. Thank so much for the memories

5 / 5
David Gay
27 augusti 2020
A wonderful place in this world

We my Wife & I have been here 3 times , The first was our 45th anniversary. You're wonderful time at this Resort happens soon as you pull up to the front door and greeted by the door men, To the front desk to your room . The mad service 2nd to none . In the restaurant try the blue crab wow , and in the bar virgin pina coladas the best , They are there to make your vacation the most wonderful experience . and we have booked one for Sept 2020 I'm 75 years young and still love having a good time . David G

Gelsey Fadul, responded to this review

Dear David, Thank you so much for your wonderful review. We can't wait to see you guys again in September. Stay safe and see you soon!

28 augusti 2020 - 10:16
5 / 5
Erin Mccann
07 augusti 2020
We love the Costa Sur!

We spent a couple weeks at the Costa Sur in July and had a wonderful relaxing time. All the staff are always great, especially Juan in security, Fernando at the front desk, Juanita our maid and our servers Miguel, Rafael, Ernesto and Gabriella. We can't wait to go back very soon! The Costa Sur feels like home thank you!

Gelsey Fadul, responded to this review

Dear Erin, Thank you so much for spending time with us. It was a pleasure having you here. Come back very soon!

26 augusti 2020 - 10:16
5 / 5
Armando Carignan
20 juli 2020
Excelente experiencia

El hotel y en especial el personal fueron excelente. Tienen una actitud de servir más allá de lo requerido.

Gelsey Fadul, responded to this review

Muchas gracias Armando! Esperamos regreses pronto.

26 augusti 2020 - 10:15
5 / 5
Jose Jaime González González
14 juli 2020
Que Gran Sorpresa!!!

Aún no lo creó, Estoy tan sorprendido,Mi estancia en este Hotel me dejó con la boca abierta, A mi me encanta practicar el Snorkel,y ahi fue maravilloso porque lo pude hacer seguro,con mi hijo y esposa,Las habitaciones muy cómodas y limpias.Y el personal,Nos trato increíble. Podría seguir y seguir. Espero y pronto volver a regresar!! Gracias!!!!

Gelsey Fadul, responded to this review

Hola Jose, Nos complace mucho el que hayas disfrutado en familia de la experiencia Costa Sur. Esta es tu casa cuando gustes. Vuelvan pronto!

26 augusti 2020 - 10:15
5 / 5
Carmen
14 juli 2020
Excelente hotel

Un hotel en donde escuchas el sonido del mar en tu habitación y vez el atardecer en tu balcón. Una playa en donde puedes meterte a nadar y con un personal con una gran calidez. Por ello regreso siempre con alegría a él.

Gelsey Fadul, responded to this review

Muchas gracias Carmen por tan lindos comentarios. Te esperamos pronto de regreso para sigas disfrutando de Costa Sur.

26 augusti 2020 - 10:13
5 / 5
Sergio Sánchez
21 juni 2020
Excellent staff and service!

I love Costa Sur! The staff is amazing and they treat everyone as if they are family and make you feel like the most special guest in the hotel.

Gelsey Fadul, responded to this review

Dear Sergio, Thank you so much for your review. We hope you can visit us again soon.

26 augusti 2020 - 10:13
5 / 5
Stephen And Patricia Wilkinson
13 april 2020
Excellent Stay Again!!!

This was our 11th year coming. All the staff is super friendly and helpful and seem like family to us. Of particular note this year are Fernando at the Front Desk, our Maid Uvalda and the 2 Activities Directors Jennifer and Yadie. Also, we would like to give credit to a maintenance worker Casaer because we saw him many times on the property and he was always hustling, friendly and smiling as he worked. See all of you again next year!!!

Gelsey Fadul, responded to this review

Dear Stephen and Patricia, You are part of the Costa Sur family! Thank you so much for your review and we will be waiting for number 12! Stay safe and see you soon!

14 april 2020 - 10:07
5 / 5
Sean
28 mars 2020
Love coming to costa sur

I felt in love with Costa sur for their great service to the people, Fernando and Christian at the desk were exceptional, they always make you feel like a special person, they’re are the best in this hotel, great smiles, great service and they recommend the best, can’t wait for my next trip, thank you!

Gelsey Fadul, responded to this review

Dear Sean, It was a pleasure to have you in Costa Sur. You are right, our staff are the best! Thank you for your kind comments and we look forward to seeing you again soon. Take care,

14 april 2020 - 10:06
5 / 5
Martin Ruth And Mark Neff
27 mars 2020
Christian at the front desk

Words can’t even begin to express our gratitude for the kindness and helpfulness of Christian at the front desk. He was always available for our many questions and made us feel like family rather than just guests. He is so kind and excels at his work with the guests. Thank you so much Christian - it was such a pleasure getting to know you.

Gelsey Fadul, responded to this review

Thank you so much for your kind words. We look forward to welcoming you back to Costa Sur soon!

14 april 2020 - 10:04
5 / 5
Martin Ruth And Mark Neff
27 mars 2020
Socorro our housekeeper

Socorro was amazing!!!! We became friends immediately with her great sense of humor and she took wonderful care of us! We will miss her so much and look forward to seeing her upon our return. She is so kind!!!!!

Gelsey Fadul, responded to this review

Thank you so much for your kkind comments about Socorro. We look forward to welcoming you back soon!

27 mars 2020 - 2:28
5 / 5
Martin Ruth And Mark Neff
27 mars 2020
Claudia in the restaurant

We don’t even know where to start with our review on Claudia!!! She was WONDERFUL!!!!! We looked forward to breakfast every morning because she made us feel like family. He genuine warmth and care for us made us feel right at home. She is such an asset to the Costa Sur and we are so looking forward to seeing her again on our next visit. Thank you!!!

Gelsey Fadul, responded to this review

Dear Martin and Mark, We could not agree more with you. She is trully a trooper! Come back soon!

27 mars 2020 - 2:27
5 / 5
Martin Ruth And Mark Neff
27 mars 2020
Juan Quintero

Juan was absolutely wonderful during our 3 weeks stay at Costa Sur. He always greeted us with a smile and we had so much fun joking with him about calling the bus for us!!! What a truly delightful experience! Thank you thank you!!!

Gelsey Fadul, responded to this review

Dear Martin and Mark, Thank you so much for your comments. We will make sure to pass them on to Juan! Come back soon!

27 mars 2020 - 2:26
5 / 5
Martin Ruth
19 mars 2020
Cesar Augusto Lopez Rivera

Cesar was super helpful everyday at the pool with our towels. His customer service is top notch and it was such a pleasure getting to see him everyday.

Gelsey Fadul, responded to this review

Dear Martin, Thank you so much and we will make sure Cesar gets your wonderful review. We hope you come back soon!

27 mars 2020 - 2:24
4 / 5
Heliodoro & Barbara Galvan
17 mars 2020
Rating our experience

Our pool side and restaurant waitress, Claudia was wonderful. Housekeeping, Esperanza was excellent! Security, Javier and pantoja were helpful and professional. Jadee, Jennifer and Jose were fun and entertaining! Verónica was professional and helpful. Our complaints: stench of sewage and the smoking. If ashtrays were in one area, use that as smoking only! Not around the pool! Cigarettes in the pool and the smoke next to us when we’re trying to enjoy the sun is not enjoyable. Your staff is wonderful, your menu should have more variety. Every day and week after week are the same. Entertainment was enjoyable but repetitive. We enjoyed nine weeks and hope to book ten-twelve weeks next year.

Gelsey Fadul, responded to this review

Thank you both Heliodoro and Barbara, we trully appreciate your feedback. We are working towards becoming a smoke free hotel and hope to accomplish this soon. We look forward to welcoming you back to Costa Sur next year!

17 mars 2020 - 2:34
5 / 5
Ana Hernandez
10 mars 2020
TODO ESTUVO PERFECTO

TODO MUY BIEN LA PASAMOS DE LO MEJOR Y CUANDO REGRESE A PUERTO VALLARTE REGRESO A COSTA SUR RESORT

Gelsey Fadul, responded to this review

Mil gracias Ana. Esperamos volver a recibirte muy pronto en Costa Sur Puerto Vallarta!

17 mars 2020 - 2:35
5 / 5
Deb Straw
03 mars 2020
Costa Sur 2 weeks in February 2020

My husband and i spent 2 weeks at Costa Sur and found it completely relaxing. Typically we do adventure holidays and thought this would be a bore. Far from it. Lots to do and special shout out to Eswin and the staff who were friendly, helpful and a delight to deal with.

Gelsey Fadul, responded to this review

Deb, We are so glad you enjoyed your time with us! Yes, always something to do at Costa Sur for sure! We hope to see you guys again very soon!

03 mars 2020 - 4:59
4 / 5
Anita Miller
02 mars 2020
Anita Miller

Very polite and helpful staff and excellent service. The food in the restaurant was delicious.

Gelsey Fadul, responded to this review

Thank you so much Anita! We hope to see you again very soon!

03 mars 2020 - 4:58
4 / 5
Daniel Denis
01 mars 2020
Great location

Great location. Room nice and bed comfortable bathroom and shower with travertine tile was very nice. Service at the restaurant was not exceptional. Also sewerage scent around the pool. The beach is not great. People in other rooms were smoking and we can smell it.

Gelsey Fadul, responded to this review

Daniel, We apologize for your inconvenience. We are actually working towards becoming a smoke free resort. We will look into your additional comments as well. Thank you for your feedback!

03 mars 2020 - 4:58
5 / 5
Susan
29 februari 2020
Coming back again!

This was our first time coming here though our time share and this is one of a kind. The front desk are nice, Christian helped us a lot! Food & drinks down at the pool and beach are the best, you can have a chair on the beach with a cool drink, guacamole and chips and just enjoy yourself, we are coming back for sure. Thanks again.

Gelsey Fadul, responded to this review

Thank you so much Susan! Thats the idea! for all of our guests to relax and enjoy the beach with a cold drink and some guacamole! Come back soon!

03 mars 2020 - 4:56