Buena instalación, higiene, comida, la playa riquísima sólo que debes llevar zapatos de piscina
Me encanto quedamos muy a gusto con todos los servicios el personal muy amable.
Terrific staff and outstanding location and views. We have stayed here several times. Rooms are comfortable, but do need touching up. Gym equipment needs repair
Disfrutamos nuestra vacación en Puerto Vallarta y la estadía en el hotel, especialmente los meseros muy atentos, Feliz Cumpleaños para RAÚL!!! Le deseamos muchas bendiciones y prosperidad!!! Alejandro y los 2 toalleros jóvenes que estudian y trabajan , Eduardo,muy atentos también, saludos!!
My girlfriend and I stayed here for a nice little holiday. Very cute place with great views! We had two couples massages and loved swimming in the ocean. The staff was great too! It was nice chatting with Ernesto and talking about his time in Canada. Thanks my friend. And
Pero deja muchísimo que desear la comida y las bebidas , no está nada bueno a todo esto lo salva si bien servicio y su excelente playita , también las toallas de la alberca necesitan renovarlas están feas y necesitan un buen suavizante 👏👏👏👏 los empleados salvan el lugar
Increible paisaje desde el hotel y mi habitación. La habitación bastante grande, cómoda y limpia. Excelente comida, todo muy bien preparado y sabroso.
Estoy muy agradecida por toda la atención que me brindaron todos y cada uno del personal en especial a los Señores Mario y Alan por ellos tuve en mi silla de ruedas la confianza que me hicieron sentir para bajar a la playa y tener unas vacaciones INCREÍBLES DE ESTAR EN EL MAR 🌊 💕 Y TAMBIEN EL APOYO PARA ENTRAR A LA ALBERCA MUCHAS GRACIAS DIOS LOS COLME DE SALUD Y BENDICIONES 😘
Spent a week during restaurant week and Rosy the Concierge hooked us up with many wonderful restaurants with beautiful views and delicious Food. Both Antonio Pina and Juam Quintano were are Valet‘s at the second tower, and were very helpful as we had two women in our group that needed extra assistance getting in and out of the Uber’s. Always had a smile and greeted us very professionally and warmly. We originally were meant to stay in the penthouse, however it definitely needed work and so we asked to be moved. Went to the newer towers and the rooms were in much better condition. One of the ladies ate at the restaurant on premise almost daily, and she absolutely raved about how good the food was.
Excelente servicio Jesús áreas públicas, muy amena la estadía.
We enjoyed our vacation, everything was great. It was awesome to hear the sound of the waves all nite. We loved the food and the beach and the amazing staff. My only complaint was the old and barely functional gym equipment.
We had a relaxing stay at Costa Sur this past week. The people at this resort is what makes it so special. From the Doormen to the Waiters, the staff helped make our stay to enjoyable and relaxing. Juan always has a smile to greet you when you arrive at the hotel (or to help make change for a taxi!) and makes you feel like you are home again! The whales were amazing this week and we saw many right from our room or the pool area. Shout out to Osvaldo as well. He always recognizes us and treats us right. We will miss him as he is getting ready for a well deserved retirement. Thank you all for a great vacation!
Chulada de hotel, instalaciones y personal. Todo excelente, personas muy amables y educadas. Habitaciones muy limpias y còmodas. Vista hermosa, alberca con calefaccion. Excelente ubicacion. Todo perfecto!!!!! Gracias y felicidades.
We found reasonable accommodations, warm weather, short bus trips to town. The staff was always friendly and made sure we were always taken care of. Special thanks to Ernesto, Juan Quintero and most especially Raul Montoya! We appreciate your care! Thank you!
Fantastic customer service! We transferred to this hotel after a horrible experience with Los Arcos Suites. They were our saving grace! It was soooo beautiful and the food was fantastic!
Pudieran mejorar la cantidad de personal, de ahi en mas, todo muy limpio, la comida muy buena y el trato excelente
Our stay was fabulous and the staff (really all of them) were so amazing! I was so in love with the location I booked two more weeks coming up! On the downside. I got bitten by bugs two of the seven nights. Maybe ants
The staff at this place is terrific. Waiters, front desk—all of them exceptional. I especially want to point out Juan Quintero, in charge of security and guest transportation at the podium outside—what a sweet and helpful guy, full of useful advice from many years on the job. Made our visit easy and enjoyable. Also a hat tip to my young friend, Luis Olmos, working tirelessly down on the beach. That kid is priceless—please tip accordingly!
I went in on December 25th and received a pedicure from Luisa ! I will say this is the best pedicure I’ve ever had and I will definitely return another time. Luisa was professional. You can tell she enjoys her job, and the spa was clean and bright.
We have been here for 6 weeks, with a few weeks to go. At the front desk Fernando and Arturo are over the top. Veronica is always pleasant and professional, she always takes care of us. Our maid Martha is the best! Cleans the room very efficiently and always with a smile. We've h had Juanita in the past and she is awesome. Lorana always wants to please and is a very good maid. Raul is a great waiter. He is attentive and always there when you need him. Ernesto has energy plus and always takes care of us. This is our home away from home. Gail and Skip Harris
Thanks Costa Sur for your efforts towards our resting holiday. Although, this time of the year is very busy, staff made all the efforts to help us to enjoy our holiday. Luis attention at the beach is outstanding and deserves a congratulation. Front desk staff is world-class taking care of those details we were expecting from a well stablished hotel in Puerto Vallarta. This brings us into some details regarding noise that could be taken care in the future. The HVAC is noisy making sleep difficult at times. Please keep adults-only pool heated in this time of the year !
ALEJANDRO gave us really a good treatment. He served us well at breakfast and was always helpfull immediately. ALEJANDRO was very special for us and kind. I once asked for some more BANANA-BREAD and he remembered the next day that we liked the banana-bread. He gave us back some more banana-bread. ALEJANDRO gave us everything we wanted and filled our coffee more then once. A big THANKS to him and his crew. U were amazing and did a really superjob in helping and serving. You served always with a big smile and were always friendly, kind and helpfull. Thank you for our amazing Holliday!super!we will come back for sure! keep up the good work! thanks thanks thanks Stijn and Eveline
Just left a review, and somehow- brain fog?- failed to mention the most excellent cuisine served in the restaurant, but more importantly- a Big shout out to the serving staff. Great service and most excellent food. Thank you!
Every single staff member of Costa Sur treated us like we were the only people there. Always attentive and helpful. From being greeted graciously by Juan Quintero, on arrival, to bell hop Adrian, who is a joy to talk to; to the friendly, smiling Jose at check-in, another wonderful human,! and our lovely maid Rita, and Francisco at the bar. Also must mention Nancy Escandon who was so very helpful with reservation questions. We have never experienced such this level of service in all our travels. The rooms are great, but the staff makes us want to return. Thank you all.
Hotel familiar tranquilo
Hotel ideal para descansar y pasarla agusto en familia, le hace falta mantenimiento al ascensor para muy brusco, la suite con todo lo necesario la vista de las habitaciones fantástica, lo malo es q no pudimos accesar a la playa privada x bandera roja (h.hilary), una felicitación al chef del restaurant la cascada lo q probamos de buen sabor con costos altos.